Tracked shipping
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90 days refund
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Has my order been confirmed?
Check your inbox (including your spam folder) for the confirmation email. If you can't find it, feel free to reach out to our customer support – we’ll confirm if your order went through.
Can I change or cancel my order?
Once your order is confirmed, it can’t be changed or cancelled directly. If needed, you’ll be able to return it through our ‘Returns & Refunds’ page after receiving your parcel.
I entered the wrong delivery address – what now?
If your order hasn’t been shipped yet, contact us ASAP so we can fix it. If it’s already been dispatched, it’ll need to be returned to our warehouse before we can send it again.
I haven’t received my parcel – what should I do?
Track your parcel using the link in your confirmation email. If it says it’s been delivered, check with your neighbours or your letterbox. If it’s missing, submit a request via our ‘Returns & Refunds’ page.
Why is my delivery late?
Delays can happen due to customs or local couriers. If it’s been more than 20 working days, contact us or submit a request through our ‘Returns & Refunds’ page.
My parcel arrived damaged – what now?
Take photos of the packaging and contents, then submit a request via our ‘Returns & Refunds’ page.
I didn’t get a confirmation email – what should I do?
Double-check that the email address you used is correct. If needed, we can resend the confirmation to you.
Can I exchange an item?
We don’t offer direct exchanges. You can request a refund or credit through our ‘Returns & Refunds’ page and place a new order afterwards.
Can I request a partial refund?
If you have a valid reason (missing item, defect, etc.), you can request a refund for the affected items on our ‘Returns & Refunds’ page.
The product is faulty – what can I do?
If there’s a genuine issue, you can submit a refund request through our ‘Returns & Refunds’ page.
The item I received doesn’t match the description. What should I do?
You can submit a refund request via our ‘Returns & Refunds’ page.
Why do I have to pay taxes or customs fees?
These fees are set by your country’s authorities and aren’t collected by us. You can check our terms and conditions for more info.
How do I choose the right size?
Just check the size guide available on every product page.
My tracking number isn’t working – what should I do?
Tracking info can take 48 to 72 hours to update after your parcel leaves our warehouse. If it’s still not working, try platforms like 17Track or ParcelsApp.
I didn’t get a confirmation email – what should I do?
Double-check that the email address you used is correct. If needed, we can resend the confirmation to you.
Is my payment secure?
All your transactions are encrypted and secured with an SSL certificate.
When will I get my refund?
Refunds are processed within 5 to 7 working days after we receive and check your return.
How do I return something?
Make sure your return meets our policy (within 14 days of ordering, unworn/unwashed items). Then head over to our ‘Returns & Refunds’ page to submit your request.
Has my order been confirmed?
Check your inbox (including your spam folder) for the confirmation email. If you can't find it, feel free to reach out to our customer support – we’ll confirm if your order went through.
Can I change or cancel my order?
Once your order is confirmed, it can’t be changed or cancelled directly. If needed, you’ll be able to return it through our ‘Returns & Refunds’ page after receiving your parcel.
I entered the wrong delivery address – what now?
If your order hasn’t been shipped yet, contact us ASAP so we can fix it. If it’s already been dispatched, it’ll need to be returned to our warehouse before we can send it again.
I haven’t received my parcel – what should I do?
Track your parcel using the link in your confirmation email. If it says it’s been delivered, check with your neighbours or your letterbox. If it’s missing, submit a request via our ‘Returns & Refunds’ page.
Why is my delivery late?
Delays can happen due to customs or local couriers. If it’s been more than 20 working days, contact us or submit a request through our ‘Returns & Refunds’ page.
My parcel arrived damaged – what now?
Take photos of the packaging and contents, then submit a request via our ‘Returns & Refunds’ page.
I didn’t get a confirmation email – what should I do?
Double-check that the email address you used is correct. If needed, we can resend the confirmation to you.
Can I exchange an item?
We don’t offer direct exchanges. You can request a refund or credit through our ‘Returns & Refunds’ page and place a new order afterwards.
Can I request a partial refund?
If you have a valid reason (missing item, defect, etc.), you can request a refund for the affected items on our ‘Returns & Refunds’ page.
The product is faulty – what can I do?
If there’s a genuine issue, you can submit a refund request through our ‘Returns & Refunds’ page.
The item I received doesn’t match the description. What should I do?
You can submit a refund request via our ‘Returns & Refunds’ page.
Why do I have to pay taxes or customs fees?
These fees are set by your country’s authorities and aren’t collected by us. You can check our terms and conditions for more info.
How do I choose the right size?
Just check the size guide available on every product page.
My tracking number isn’t working – what should I do?
Tracking info can take 48 to 72 hours to update after your parcel leaves our warehouse. If it’s still not working, try platforms like 17Track or ParcelsApp.
I didn’t get a confirmation email – what should I do?
Double-check that the email address you used is correct. If needed, we can resend the confirmation to you.
Is my payment secure?
All your transactions are encrypted and secured with an SSL certificate.
When will I get my refund?
Refunds are processed within 5 to 7 working days after we receive and check your return.
How do I return something?
Make sure your return meets our policy (within 14 days of ordering, unworn/unwashed items). Then head over to our ‘Returns & Refunds’ page to submit your request.
